Guest Details
The optional Guest Details page is designed to show information collected from the guest prior to checking in. Guest data is collected from scanning documents, reservation details from the PMS and questions asked to the guest if extra information is needed to be collected for an external data collection agency for review. The Kiosk Administrator Guest Details configuration page allows some fields to be hidden or viewable and editable or read-only. The fields that are seen by the guest can be customized per hotel.
- Enable Guest Details: Enable/disable feature. Default value is false.
- Show Guest Details for Accompanying Guests: Enable/disable the feature when checking in accompanying guests. Default value is true.
- Order key
- Guest details are displayed in Client and in Admin based on this order key, sorted alphabetically.
- Mandatory string, accept any digits, letters and underscores chars w/o spaces.
- Translation Key
- It is used as a key for the localized text of questions (in a similar manner like for UDF fields).
- Mandatory string, accept any digits, letters and underscores chars w/o spaces.
- The text that the Kiosk Client will show per each field is going to be taken from the translation files.
- Each translation file will have its own text for a specific translation key.
- Mandatory
- Boolean value, to be interpreted as:
- True => fields that are mandatory in Kiosk Client → Guest Details Summary
- False => fields that are not mandatory in Kiosk Client → Guest Details Summary
- It is used for:
- Highlighting the fields that are mandatory to completed.
Note
- The asterisk(*) will be placed in the left side of the field.
- The asterisk(*) will appear only for fields that are mandatory (Mandatory => true) and editable (Allow Guest to Edit => true).
- Boolean value, to be interpreted as:
- Display to Guest
- Boolean value, to be interpreted as:
- True => show field in Kiosk Client → Guest Details Summary
- False => field is not shown in Kiosk Client → Guest Details Summary
- Boolean value, to be interpreted as:
- Allow Guest to Edit
- Boolean value, to be interpreted as:
- True => allow field to be edited from Kiosk Client → Guest Details Summary (only if also Display to Guest is set to true, to show the field on the page)
- False => field is read only in Kiosk Client → Guest Details Summary
- Boolean value, to be interpreted as:
A default set of supported fields is provided. The fields can be modified by editing, adding, or removing as needed to customize the display.
Warning
For an upgrade install, you need to Restore Defaults to see a new guest detail fields added since the previous release.
Warning
When adding new guest detail fields, new fields are for display purposes only and if data is going to be populated in a newly added field it must already be supported. New fields will not be saved in the property management system or any other external system by just adding them to the Kiosk Admin Guest details configuration page.
Warning
The default guest detail field's Translation Keys related to scanned document data are reserved and will have a specific behavior if attempted to be re-used.
The following table shows the list of supported fields for ALL regions. The table shows where the data is populated from and if the guest can edit those fields if the field is marked as editable. This table applies to both Opera and Infor PMS systems.
If the field has "*PMS" shown, this implies that if the scanned document does not have this information, but the PMS does, the guest details will be pre-populated from the PMS for that field. The scanned document is the master and will take precedence over the data pre-existing in the database. Scanned document data will be saved in the PMS where applicable.
The scanned document fields that come from a government issued ID cannot be edited by the guest. This is true even if you delete the field and recreate it with the exact same name but created as "allowed to edit". The default "Translation Key" name of the Scanned Document field names is reserved, and the Kiosk Client guest details page will not allow those fields to be editable.
Scanned document fields that can be edited are the address and country of residence fields.
| Guest Detail Fields | Allows Guest to Edit | Data Source (Where it is populated from on page entry) | Saved to or updated in PMS |
|---|---|---|---|
| First Name | No | Scanned Document | No (cannot change name on reservation) |
| Last Name | No | Scanned Document | No (cannot change name on reservation) |
| Nationality | No | Scanned Document | Yes |
| Gender | No | Scanned Document / *PMS | Yes |
| Document Number | No | Scanned Document | Yes |
| Document Type | No | Scanned Document | Yes |
| Issue Date | No | Scanned Document | Yes |
| Date of Birth | No | Scanned Document / *PMS | Yes |
| Expiry Date | No | Scanned Document | Yes |
| Country of Residence | Yes | Scanned Document / *PMS Editable on booking details page |
Yes |
| Mobile Number(primary guest’s number) | Yes | Guest entry / PMS Editable on booking details page |
Yes |
| Check-in Date/Time | No | PMS | No (cannot change reservation booking) |
| Check-out Date/time | No | PMS | No (cannot change reservation booking) *Not a default field but can be added in Kiosk Admin |
| Email (primary guest’s email) | Yes | Guest entry / PMS Editable on booking details page |
Yes |
| Payment Type | No | PMS | No (cannot change reservation booking) |
| Room Number | No | PMS | No (cannot change reservation booking) |
| Images | No | Scanned Document Image of document (front and back from scanner), | No (Opera PMS does not accept images from scanned documents through the API) |
| Home Address | Yes | Scanned Document / *PMS | Yes |
| Occupation | Yes | Guest entry | N/A - No PMS equivalent field |
The following table lists the fields that are supported in the EMEA region only. The EMEA region supports all fields listed above for other regions plus the fields listed in the table that are specific for information collected to be sent to the External validator if configured:
| Guest Detail Fields | Allow Guest to Edit | Data Source (Where it is populated from on page entry) | Saved to or updated in PMS |
|---|---|---|---|
| Full Name in Arabic | No | Chip reader - EID document only | No |
| Emirates code | Yes | Chip reader - EID document only/ Guest entry | No |
| Country code of Residence phone | Yes | Guest entry | No |
| Residence phone number(primary guest’s number) | Yes | Guest entry | No |
| Place of Birth | Yes | Guest entry | No |
| Visit Purpose | Yes | Guest entry | No |
| Charge extra for early check-in | No | N/A (not used) | No |
| Requires accessibility | No | N/A (not used) | No |
| Relationship | Yes | Guest entry | No |
| Paid Amount | No | N/A (seen on Booking Details) | No |
| Credit Card type | No | N/A (seen on Booking Details) | No |
| Credit Card Number | No | N/A (seen on Booking Details) | No |