Known Issues
This section describes issues which are known to exist in this release of NEC Smart Check-In.
| Component | Summary | Tracking # |
|---|---|---|
| Oracle Opera PMS Adapter and Kiosk Client | When you have an entity open for edit in Opera PMS (reservation or guest profile), and try to update that entity reservation using the Oracle Opera PMS Adapter commands, the respective command will time out. All adapter commands are affected; therefore, consequently, you cannot have a reservation open for edit in Opera PMS and try to update that reservation from the Kiosk Client. In this situation, the Kiosk Client will receive an error code meaning "operation timed out". | NAP-11058 |
| Kiosk Client | The uip-message-sender.json file needs to be always imported, regardless whether you actually send emails or not, because it will also deploy the SendTextMessage trigger (which is required for both sending emails and SMS). | n/a |
| Kiosk Client | When you upgrade Kiosk Client to a newer version, if you were previously using a custom theme or customized translations, the customizations will need to be updated to support the new theme differences or change in translations. See the How to Migrate a Custom Theme for details on how to reconcile these customizations. | KSK-2765 |
| Kiosk Client | State of Manual Entry button cannot be updated properly unless all children are registered as accompanying guests into the PMS. That means the Manual Entry button will remain visible, even in the case there is only one adult guest to check-in in the Late Guest Registration flow. | KSK-11072 |
| Infor HMS Adapter | Infor HMS is unable to provide check-out invoices in PDF format via the Infor API. As result, the invoices generated by Kiosk will have the default HTML format when working with Infor. | NAP-20852 |
| Infor HMS Adapter | Infor HMS is unable to update the guest's nationality when a non-passport document (ID card, Driver License etc...) is used. Although the application itself supports Nationality for all document types, the current Infor API only supports the nationality field for passport records. | NAP-22096 |
| Oracle Opera PMS Adapter and Kiosk Client | The application cannot modify PAX count on a reservation if there are sharers already on the reservation. If the option "Allow Adding Additional Accompanying Guest" is enabled for the Kiosk, the primary guest will not be able to increase the PAX count due to the PMS limitation. | KSK-11069 |
| Kiosk Client and Kiosk Admin | There is a limitation when Combination of Guest Details and "Allow Manual Data Entry for non-Foreign Children" are checked. External services that do the checks require several fields(and images) that are not present when manual entry(children) page was used. So doing Guest Detail for children will not be accepted by External service. | KSK-10835 |
| Kiosk Client | On the Signature screen, if the guest clicks on the Registration Card link, a pop-up screen displaying the Registration Card template is seen. This template contains the names of the additional guests. The names of the additional guests seen on the Registration Card are the names of the additional guests that were checked in along with the main guest when the registration was first created. Any additional guests added at the Kiosk during check in using the Late Arrival feature, will not be seen on the Registration card. | KSK-12406 |
| Assa Abloy Adapter | The Assa Abloy PMS Plus connection does not have the ability to be secured with a TLS certificate. In addition, the PMS Plus connection only allows a single connection. If hotel's front desk app is using the PMS plus connection, the Assa Abloy UIP adapter will not be able to connect. It is recommended to use the Assa Abloy Web API at hotels for increased security and the ability to share the connection with multiple applications needing to integrate with the keycard server. | NAP-24572 |
| Kiosk Client | When upgrading to a new Kiosk Client version, if the user decides to change the default install folder during upgrade, the old installation folder is kept. | KSK-13757 |
| Kiosk Client | It is possible for a guest of type sharer to perform check out at the kiosk for the primary guest if the following conditions are true:
|
KSK-9364 |
| Opera PMS Adapter | The Opera Adapter connection cannot read the Opera PMS setting "USE KIOSK E-SIGNATURE REGISTRATION CARD". The adapter must send something if this setting is on. When Kiosk's registration card is being used, the Kiosk system still sends an empty registration card file as a placeholder to prevent check in failure since the Kiosk system is not aware of the PMS setting. | NAP-22854 |
| Infor HMS Adapter | Infor HMS system only allows a guest to check out if the departure date is the same as the Infor system date. Otherwise, Infor rejects the check-out. Kiosk Admin allows checking the Allow Early Check Out option when the PMS type is Infor HMS. | KSK-15477 |
| Kiosk Client | The keycard dispense page performs reservation processing as well as dispenses key cards. If errors occur for creating the first keycard and for creating new sharer guests on the reservation, only the keycard dispensing error will be seen. Hotel email notification for failing to create a sharer guest will still be sent out and the guest will still be allowed to continue with completing check-in. | KSK-16017 |
| Kiosk Client and Kiosk Admin | When Personal Identifiable Information (PII) is cleared for a reservation (either automatically or by using Kiosk Admin > Manage Guest Data) and later a guest takes further action with that same reservation (for example, completing a check-in), any new PII gathered or shown will be stored until it is cleared again. | n/a |
| Kiosk Services | If the license file is changed in the UNIVERGE Integration Platform, for example, the license counts are increased for the number of Kiosk Clients allowed to login, the steps for importing a license token in Kiosk Administrator must be performed again to bring in the new license changes into the Kiosk Server. If this step us not done, the old license counts will continue to be used. | N/A |
| Kiosk Client | Windows 11 Touch Keyboard Issues and Limitations: 1. Touch keyboard shows “settings” & “emoji” icons on top left side; “compact keyboard” on top right side which allow user to modify keyboards setting and display. 2. Touch keyboard shows clipboard contents. 3. The touch keyboard has an un-dock button which allows the keyboard to float or be moved around the screen. The previous guest’s positioning is retained when the next guest uses Smart Check-In. 4. The touch keyboard may block some buttons on the lower bottom of kiosk client. Users may not see the buttons on the Kiosk page. 5. When on the Retrieve Booking page, the “Next” button is blocked by the Touch keyboard. The guest has to press Enter key on touch keyboard or scroll page up to see the Next button after typing in related info to advance to the next screen. | KSK-16081 |
| Kiosk Services | Kiosk 2.4 and above now uses MongoDB 6 or 7. These versions of MongoDB are only supported on Docker version 23 or higher. New installs of UIP and Adapter Hub fetch the latest Docker version available during the install process. Docker version 23 first became available in February of 2023. Any installations prior to February 2023 may have an unsupported version of Docker. Applying latest updates to Ubuntu will update Docker to the latest version. Upgrading Ubuntu will disable Docker upgrades, it is important to apply Ubuntu updates before upgrading Ubuntu. If your machine is running an old unsupported version of Docker, or Docker is not getting updated properly, the latest version of Docker can be (re)installed by running the UIP or Adapter Hub installation script with a -docker argument. (e.g.,sudo bash hub-install.sh -docker) |
KSK-16353 |