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Generated Logs

Kiosk Client log files

The Kiosk Application maintains two log files:

  • Application logic log file: has details about the application page flow
    • It can be found here:C:\ProgramData\NEC\kiosk\logs\kioskclient.log
    • Whenever the size of the log file exceeds ~10MB, the log file is archived into kioskclient<number>.log and a new kioskclient.log is created (The number increments for each archived log file).
  • Communication log file: has details about the communication between the Kiosk Client and other systems or services
    • It can be found here:C:\ProgramData\NEC\kiosk\logs\kioskcommunication.log
    • Whenever the size of the log file exceeds~10MB, the log file is archived into kioskcommunication<number>.log and a new kioskcommunication.log is created (The number increments for each archived log file).

The log files are kept indefinitely. The system administrator should periodically monitor the system and erase any archived log files that are no longer necessary.

Scanner Wrapper Services log files

The log files of the scanner wrapper services typically contain details about the activity of the scanner wrapper services in relation with the scanner devices and the Kiosk Client.

They can be found here:

  • AssureID wrapper log file: C:\ProgramData\NEC\kiosk\logs\NecAssureIdWrapper.txt
    • Whenever the size of the log file exceeds ~10MB, the log file is archived into NecAssureIdWrapper.txt.<number> and a new NecAssureIdWrapper.txt is created (The number increments for each archived log file).

The log files are kept indefinitely. The system administrator should periodically monitor the system and erase any archived log files that are no longer necessary.

Kiosk Server logs

The log files of the Kiosk Server typically contain details about licensing and about the communication the Kiosk Client.

They can be obtained by opening a PuTTY session to the Adapter Hub machine and running these command:

sudo docker service ls | grep neckioskserver   ---> learn the actual service name

sudo docker service logs <service_name>

UIP logs

The UIP logs relevant for the Kiosk system typically contain details about webhook activity, workflow execution, trigger activation, internal adapters such as Opera PMS Adapter, communication with external adapters

They can be seen in real time from UIP → Administration → Logging events

They can be collected from UIP → Administration → Logging Packages,press Package Logs then download the log package.

The following log sources are relevant for the Kiosk system:

  • NEC Workflow Wait Webhook: Details about data sent by the Kiosk Client to UIP triggers.
  • NEC Workflow Adapter:OperaInHouse: Details about the activity of the Opera PMS Adapter.
  • NEC Workflow Adapter:EmailSender: Details about the activity of the email sender adapter (to verify details related with sending the folio details via email).
  • NEC Workflow External Adapter Server: Details about communication with the external adapters.
  • NEC Workflow Trigger: Details about trigger activation.
  • NEC Workflow Runner: Details about workflow execution.

A useful tool for troubleshooting triggers and workflows execution is also the Workflow History which is accessible via UIP → Administration.